Most Frequently Asked Questions
If you have a question that isn’t answered here, please email us at firstname.lastname@example.org
How can I brew my Coffee?
All our subscription plans give you the opportunity to tailor your order to your preferred brewing method. We offer a whole bean option so you can grind your own coffee or you can opt for pre-ground coffee. Choose fine for espresso, medium for filter and course for cafetiere. With this level of choice, you can brew your coffee in the way it suits you best.
When was your coffee roasted?
We roast Monday to Friday each week. The coffee you receive will usually have been roasted a few days before being dispatched.
Can you grind the coffee?
Yes, we are happy to grind your coffee based on your preferred brew method (E.g. Espresso, Filter, Chemex etc). Simply use the Grind drop-down field when purchasing your Broomfield Coffee.
Can I get the coffee ground differently from the options you have?
Yes, we are happy to grind it differently for you, but you’ll need to contact us directly. Please note that it is always difficult to get the perfect grind for espresso, but we’ll do our very best.
Why do your coffees always change?
Yes, coffee is a seasonal product with one/two crops a year depending on the country. We buy small amounts from many farms in each country, so when one coffee runs out, we would go to the next one. In some places the farms are extremely small, and these coffees tend to change more frequently.
How should I store the coffee?
We recommend keeping the coffee in the bag that it comes or an airtight container. For the best flavour, store in a cool, dry place away from heat and light.
How long does the coffee keep for?
We recommend using the coffee as soon as you can to get the most flavour from it, especially if it is ground. Coffee in an unopened Broomfield bag will stay fresh for several months.
How much coffee should I use for my brew method?
This varies depending on your brew method. There is a lot of information available online on how best to make coffee in a variety of different brew methods. We recommend you try for yourself and come up with an amount that you enjoy. Broomfield recommends 24g for a filter coffee and between 18 and 22g for Espresso/Latte’s/Flat Whites.
Which is your most popular coffee?
All of them are extremely popular however each coffee has a distinct flavour profile. Please see the tasting notes for each coffee to get an idea of what they are like.
Is your coffee Arabica?
Yes majority of our coffee is Arabica however we do have a few Robusta options for those of you that want an extra kick in your coffee.
Is your coffee ethically sourced?
Yes the ethics of Broomfield coffee is extremely important to us in terms of quality and sustainability.
I am buying coffee as a gift, which grind should I choose?
We recommend you find out what kind of brew method the person uses and ground the coffee to the respective brew method. Unfortunately there is not a generic grind that can be used for all methods.
Can coffee filter papers be composted?
Do you wholesale your coffee?
Yes, if you are interested in using our coffee in your café or shop, please contact us.
Do you sell green coffee?
Yes, occasionally. If you are interested in a coffee, please contact us and we will make a recommendation.
Is there a strength guide to your coffees?
No, strength is determined by how much coffee and water you use each time.
Do you offer coffee subscriptions?
Yes please visit our coffee subscriptions page for further details
How does billing work?
Just register for the subscription of your choice and we’ll take care of the rest. Your payment will be taken prior to your orders being dispatched.
How to amend or cancel my subscription?
Making changes to your subscription is simple and can be done online in a matter of minutes. Please log into your account and you will be able to amend or cancel. If you cancel you’ll not be billed for any future deliveries and not receive any further coffee.
Do you have any Social Media accounts?
Yes, please visit our Facebook and Instagram pages. Simply search for Broomfield Coffee Company
How do you buy your coffee?
We source and roast coffee from multiple sources eg single farms, estates and cooperatives. We travel extensively throughout the year, looking for different types of coffee from which to buy.
Is your coffee Organic?
Yes, we buy some organic coffee.
Is your coffee Fairtrade?
Yes, we focus on roasting ethically and sustainably, many of our coffees are Fairtrade, Organic, Rainforest Alliance or Direct Trade. This partnership with coffee estates and farmers ensures a fair price for the coffee produced, as well as supporting their surrounding communities to increase the standards of living and improve sustainability.
Do you do any classes for the public?
We don’t offer any courses but we are happy to recommend our favourite ones.
If you are interested in buying coffee for your cafe, gym, hotel, office or restaurant we can help you there too.
We can support with training your baristas so that your customers get consistent and high-quality coffee every time. We have trained several baristas from beginners to experts.