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Privacy Policy

privacy policy

Your privacy is of particular importance to us at Broomfield Coffee Company. We will process your data in line with the General Data Protection Regulation 2016. This includes the processing of data such as your name, email address and general contact details.

Broomfield Coffee Company privacy policy covers:

  • Who is collecting the data?
  • What data is being collected and how will it be used?
  • What is the legal basis for processing the data?
  • Will the data be shared with any third parties?
  • How long will the data be stored for?
  • What rights does the data subject have?
  • How can the data subject raise a complaint? (the Website) is owned and operated by Broomfield Coffee Company Limited (Broomfield Coffee Company)

What data is being collected and how will it be used? We use cookies and details of what these are, and how we use them can be found in our cookie policy. We collect information used for order processing for services such as our coffee subscription. We also collect data to send data subjects updates where they have registered their data with us and have not opted out of receiving updates about our services, products or news.

It is possible for authorised people within Broomfield Coffee Company to use this data to improve our service, fulfil orders and improve the design and function of the website.

This is the information we collect for some or all of these services:
Your full name - so we can address you personally and also to facilitate the payment process.
Your email address - so we can confirm your order and follow up if there are any fulfillment issues. We may also send you newsletters with updates about our services and products, if you are not interested, simply opt out by unsubscribing or by ticking the relevant box when you sign up
Telephone number - so we can follow up if there are any fulfillment issues
Postal address - often the same as the billing address but in the case of gifts, or wanting items to be shipped elsewhere, it allows us to send to a different address.
Billing address - the address registered for your payment card so that payment processing can confirm it is a non-fraudulent transaction.

Payment card information: We use Stripe for payment processing. When you make a payment using our webshop, you are agreeing to Stripe's privacy policy and legal compliance.

Please see their policy for assurance of how they are using and storing your card details. Here is a summary of Stripe's role in processing payments. Facilitating a transaction requires the processing of personal data, such as the cardholder's name, credit card number, the credit card expiry date, and CVC code. The cardholder's data is sent from the Stripe user to Stripe via the Stripe API (or by some other integration method, such as Stripe Elements). Stripe then uses the data to complete the transaction within the systems of the credit card networks, which is a function that Stripe performs as a data processor. However, Stripe also uses the data to comply with its regulatory obligations (such as Know Your Customer (KYC) and Anti Money Laundering (AML), and in this role Stripe is a data controller.

Broomfield Coffee Company does not store your payment card details. For the purposes of subscription payments, the payment card details are retained by Stripe. Please do not include any payment card details in any emails. All payment card information should only be communicated via an encrypted website, such as our payment mechanism or via telephone. We will not store your payment card details.

What about links to other websites?
We may link to other websites via our own website or sub-domains.
Please note that this privacy policy only applies to Broomfield Coffee Company owned websites and not 3rd party websites. You will find that third party websites have their own privacy policies. We will endeavour not to link to 3rd party websites without privacy policies however Broomfield Coffee Company does not accept responsibility for any issues arising from browsing websites linked via our website.

How do we collect, process and store data for our wholesale partners?
Through our website, you are able to provide us with your contact details and choose to sign up to notifications about our services. To help us provide relevant information you can tell us what kind of business you have and what services you would like us to offer. This information is stored in a database managed by Broomfield Coffee Company. When you agree for us to provide a service, we collect your invoicing details such as your VAT number, business name, billing address, postal address and your name. This information is stored in our third party order processing software. Your privacy in relationship to this software is visible on their website. We also use third party accounting software, store the same information and again details of their privacy policy, and terms and conditions are available there.

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you do not want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a cookie
Cookies are text files containing small amounts of information, which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating Website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

You can find more information / details about cookies at and

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see.

Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

What is the legal basis for processing the data?
You give us consent - By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Broomfield Coffee Company in the manner set out in this Privacy Policy. By using our website you are giving Broomfield Coffee Company consent to collect and use your personal information as outlined by this Policy. Any changes to our privacy policy will be posted here so you are always able to view and confirm you are still in consent with our policy over time. Where changes to the Policy are made, you are deemed to have accepted them from your first use of the Website once the change is made.
We can be contacted at anytime with regards our privacy policy and your personal data at:

We have a contract Where Broomfield Coffee Company need to process someone's personal data to fulfil contractual obligations to you or because you have asked Broomfield Coffee Company to do something before entering into a contract (eg provide a quote), contract is used as a legal basis.

We have legitimate interests if processing is necessary for your interests, for example keeping customers appraised of new product lines relevant to their business, this is done using legitimate interests as a legal basis.

Will the data be shared with any third parties?
No, if it is for commercial purposes, or marketing. Yes, if we have a legal obligation or in cases where we have to apply or enforce our terms of use and other agreements. This may include sharing with government departments for legal reasons. We also use third parties to provide services on our behalf. These include couriers, Royal Mail, cloud storage companies such as Dropbox, or Google Drive, web hosting and accounting & payment processing service providers details of which are below. If you do not wish us to pass your name, shipping address, contact number and sometimes email address to third party couriers, you are welcome to arrange your own collection or delivery. For other 3rd party service providers, your privacy agreement is either directly with them and you will be able to view their policies on their websites. You can ask us directly about the data we have about you and you can ask us to delete, modify or alter it so that it cannot be used to identify you personally. This is your right and we will comply with however you want us to use your data.

How long will the data be stored for?
Broomfield Coffee Company will only store your data as long as you give us consent.

What rights does the data subject have?
You can always contact us to find out what information we hold about you and you can also ask us not to use any of this information. You have the right not to disclose any information. This is achieved by turning off cookies in your browser.

How can the data subject raise a complaint?
Get in touch here:
Broomfield Coffee Company
Privacy and Data Control
11 Broomfield
Sunbury on Thames, TW16 6SL


Phone: +44 (0)7766562079 / +44 (0)7931 724 589

We will endeavour to resolve any issues you have in a timely manner. We will also provide a copy of any data we hold about you.

Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them. Broomfield Coffee Company reserves the right to change this Policy in compliance with any legal requirements or for purposes it deems necessary. Any changes will be posted on the Website and by using the Website you will have been deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.